Privacy & Cookie Policy

At OHANA Surf Camp, we respect your privacy and are committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website ohanasurfing.com, contact us, book one of our surf camps or participate in an OHANA Experience.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable.

1. What Personal Data We Collect

Depending on how you interact with OHANA, we may collect the following information:

Information you provide directly

When you contact us, request information, subscribe to our newsletter or make a booking, we may collect:

First and last name
Email address
Telephone number
Country of residence
Booking and travel information
Information necessary to organise your accommodation, activities or transfers
Emergency contact information, where required
Any other information you choose to provide to us

Health and safety information

Because our Experiences include surfing and other physical activities, we may ask for information about injuries, medical conditions or other circumstances that could affect your safe participation.

We only collect this information where it is relevant to the organisation and safe delivery of the Experience.

Participants are expected to inform OHANA about any medical conditions, injuries or other circumstances that could affect their ability to safely participate, as described in our Terms & Conditions.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Pages visited
Date and time of your visit
Time spent on pages
Referring website
Other technical information relating to your use of the website

2. How We Use Your Personal Data

We may use your personal information to:

Respond to enquiries and requests
Process and manage bookings
Communicate with you before, during and after your Experience
Organise accommodation and services included in your booking
Coordinate surf lessons, activities, transfers and other services
Provide important information about your trip
Communicate with local service providers involved in delivering your Experience
Process and administer payments through our booking provider
Improve our website and services
Understand how visitors use our website
Send newsletters and marketing communications where you have provided appropriate consent
Maintain the security of our website and services
Comply with applicable legal, accounting and administrative requirements

3. Legal Basis for Processing

Where the GDPR applies, we process your personal data on one or more of the following legal bases:

Contract: where processing is necessary to manage your booking and provide the services you have requested.
Legal obligation: where we are required to process or retain information by law.
Legitimate interests: where processing is necessary for purposes such as website security, administration and improving our services.
Consent: where you have given us permission to process your information for a specific purpose, such as certain marketing or non-essential cookies.

Where we process special categories of personal data, such as health information, we will rely on an appropriate legal basis under applicable data protection law.

4. Booking and Payment

OHANA uses third-party booking and payment platforms, including WeTravel, to manage reservations and payments.

When you make a booking, the personal information you provide may be processed by the relevant booking and payment provider in accordance with its own privacy policy and terms.

We do not store your full payment card details on our website.

The information required to manage your booking may also be shared with local service providers involved in delivering the Experience.

5. Sharing Your Personal Data

OHANA Experiences are organised in cooperation with independent local service providers.

Depending on your destination and the services included in your booking, relevant personal information may be shared with:

Accommodation providers
Surf schools and surf instructors
Yoga, mobility and other activity instructors
Transport and transfer providers
Local activity and excursion providers
Booking and payment providers
Website hosting and technical service providers
Email and newsletter providers
Analytics and marketing service providers

For example, an accommodation provider may need your name and booking dates, while a surf provider may need information relevant to organising your surf sessions.

We only share information that is reasonably necessary to provide the relevant service.

We do not sell your personal data.

6. Independent Service Providers

OHANA works with independent local service providers to deliver different parts of our Experiences.

These providers may process your personal information directly in order to provide their services.

Depending on the service and destination, these providers may have their own privacy policies and legal obligations concerning personal data.

Where necessary, OHANA will provide them with the information required to deliver the service you have booked.

7. International Data Transfers

OHANA organises Experiences in different destinations, including Portugal, Morocco and Sri Lanka.

Depending on your chosen Experience, your personal information may therefore be shared with service providers located outside the European Economic Area (EEA).

Where applicable, we take appropriate steps to ensure that personal data transferred internationally is handled in accordance with applicable data protection requirements.

8. Photos and Videos

Photos and videos may be taken during OHANA Experiences by OHANA or people working with us.

Photos and videos may be used for OHANA’s promotional and marketing purposes where appropriate and in accordance with our Terms & Conditions and any applicable consent requirements.

If you have questions or concerns regarding the use of an image or video in which you appear, please contact us.

9. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device when you visit a website. They help us operate the website, remember preferences, understand how visitors use our website and, where applicable, measure our marketing activities.

Depending on your preferences and applicable law, we may use:

Necessary cookies – required for the website to function properly.

Preference cookies – used to remember your settings and preferences.

Analytics cookies – used to understand how visitors interact with our website and help us improve its performance.

Marketing cookies – used, where applicable, to measure advertising effectiveness and understand interactions with our marketing.

Where required by law, non-essential cookies will only be activated after you provide your consent.

You can manage or withdraw your cookie preferences through our cookie settings.

10. Analytics and Marketing

We may use third-party services to understand how visitors use our website and to measure the effectiveness of our marketing activities.

These services may collect information such as your IP address, device information, pages visited and interactions with the website.

Our website may use services provided by companies such as Google and Meta.

Where required by law, these services will only be activated after the relevant consent has been provided.

11. Newsletter and Marketing Communications

If you subscribe to the OHANA newsletter or otherwise consent to receive marketing communications, we may use your email address to send you information about:

New surf camp dates
Available places
Special offers
OHANA news and experiences
Surf and travel inspiration
Community updates

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Providing your email address for a booking does not automatically mean that you will receive marketing communications.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include the period necessary to:

Manage your booking and participation
Provide customer support
Comply with legal and accounting obligations
Resolve disputes
Maintain appropriate business records

When personal information is no longer required, we will delete it or anonymise it where appropriate.

13. Your Rights

Where applicable, including under the GDPR, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Request data portability where applicable
Withdraw your consent where processing is based on consent

To exercise your rights or ask questions about how we process your personal information, please contact us at ohanasurfcamp21@gmail.com.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

14. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms, social media platforms and websites of local partners.

These websites operate independently from OHANA and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

15. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

16. Changes to This Privacy Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.

Any updated version will be published on this page together with the date of the latest update.